Matalan Contact Number

You can call Matalan on their customer service contact number 0333 004 4444 for over-the-phone information about activating a discount code on their online store as well as to ask for the dates of any upcoming sales on clothing and homeware.

 

Matalan Contact Number – 0333 004 4444

Call Matalan on their UK-wide customer service contact number 0333 004 4444 for information about an ongoing sale, to ask how to apply a discount code or to discuss the opening times of your nearest store. Callers can use this number for specific product enquiries, such as if they would like to order an item as a gift to be sent to a different location than their billing address. The above number is useful for anyone who would like a size guide to help find the best fit when ordering shoes and clothing online.

You may also wish to ask an advisor how order an item from the online Matalan catalogue to collect in store. It is also recommended to contact Matalan to ask how to pay using a voucher or credit note when adding your payment details to your online account. If you are unhappy with your Matalan purchase then you can use this number to ask about their national returns policy. However, as Matalan does not offer an exchange service by post then you are best advised to ask for the location of your nearest store to swap an article of clothing for a different size. You may also wish to use the above customer service number to ask when a product will become available if it is currently out of stock. For instance, if a particular item of clothing or homeware is coming into stock soon then you can request an email to let you know when it is available.

 

When to Call Matalan Customer Services

Matalan uses a contact number with an ’03’ prefix meaning that you will only be charged the same per-minute rate as any local call made from a UK landline or mobile phone to get in touch. However, the customer service team may be free to contact if your landline deal includes free calls to local rate numbers or if your mobile tariff has inclusive free minutes. The Matalan customer service call centre is open to take calls during the opening hours of 8am- 6pm Monday to Sunday.

 

Write to Matalan

If you have not received a link to track your order in your dispatch email, then you should include details of your order reference when writing to Catalan customer service email address cs@matalanonline.co.uk. Alternatively, if you are unhappy with the service provided by the online retailer then you may wish to send a formal written complaint to the Matalan UK postal address:

Customer Services,
Matalan,
Perimeter Road,
Knowsley Industrial Park,
Liverpool,
L33 7SZ,
United Kingdom.