Next Contact Number

Phone the Next customer service team on their UK contact number 0333 777 8000 for enquiries about sales in their clothing and home furnishing lines, or to check the opening times at your nearest branch of the store.


Next Customer Services – 0333 777 8000

You should call Next on their UK customer service telephone number 0333 777 8000 for information about any ongoing sales and promotions featured on their online store. For instance, you may be interested in any clearance sales on out-of-season lines of Next dresses and shoes. You will also be able to discuss the returns policy for an item bought from the online store as well as asking for the location and opening times of your nearest high street branch of the retailer if you would like to exchange an item in person. However, it should be noted that you will not be able to claim a refund on any article of clothing that has previously worn particularly underwear or swimwear products. Alternatively, you can receive tracking updates for an item that is currently out for delivery if you are unable to check online. Similarly, you may want to ask whether Next can help build large items of furniture such as beds and wardrobes, that have been delivered to your house.

You can also phone Next customer services 0333 777 8000 for product care advice on delicate products such as curtains and home furnishings from silk cushions to mattresses. You can also use this number to book an appointment with a Next personal shopper so that you can find the perfect dress for a special occasion or business suit for an important work meeting.


Call Costs and Contact Hours

Contact numbers that start with an non-geographic 03 code cost the same per-minute rate as any local call made from a UK landline or mobile phone. However, Next may be free to contact if your landline deal includes free calls to local rate numbers or if your mobile tariff has inclusive free minutes. The Next customer service department is available to be contacted 7 days a week, during the opening hours of 8am-11pm Monday to Sunday.


Next Phone Numbers

Next Department UK Contact Number Opening Hours
Next Customer Services 0333 777 8000 8am-11pm, 7 days a week
Number for Selfserve Payments, Return Requests and Account Balances 0800 58 777 58 24 hours a day, 7 days a week
Next Complaints 0333 777 8247 8am-11pm, 7 days a week


Contact the Complaints Department

Although you can register your grievance using the phone number of the complaints department, you may also wish to do so in writing using the Next postal address as follows: Next Retail Ltd, Desford Road, Enderby Leicester, LE19 4AT, United Kingdom.